I recently upgraded from 4 to 12GB of RAM. Everything went fine, until
Windows did an update during the night. The next morning I had a black
screen, and the only way I could restore my system was to turn my computer
off, then turn it back on again. After I turned it back on, my new RAM was
‘missing’. I was on the phone with Dell technical support, they had me trying
different configurations, but nothing works. Although all 12 GBs of memory
shows up in the BIOS blue screen, the system information can’t read more than
Four. Dell says the only solution is to reformat and reinstall Windows. Is
there a less drastic solution? System restore didn’t help….
Windows did an update during the night. The next morning I had a black
screen, and the only way I could restore my system was to turn my computer
off, then turn it back on again. After I turned it back on, my new RAM was
‘missing’. I was on the phone with Dell technical support, they had me trying
different configurations, but nothing works. Although all 12 GBs of memory
shows up in the BIOS blue screen, the system information can’t read more than
Four. Dell says the only solution is to reformat and reinstall Windows. Is
there a less drastic solution? System restore didn’t help….
