The Live Messenger Team is trying to find customers that are currently
running into the Disappearing Contacts issue to help us try and diagnose the
problem. We’ve found that it’s machine specific but have yet to isolate the
cause as we only get random reports and our attempts at setting up debugging
sessions with some customers have failed.
Please email me at if you meet the following criteria:
1. Any time you upgrade to our recent release your contacts disappear
2. You would be willing to set up a Remote Assistance session with someone
from Microsoft. (If you have verified that Remote Assistance works on your
machine, even better).
3. (Ideally) you are based in the US.
Our goal is to try and get everyone fixed as soon as we can!
Thanks
Nick
Windows Live Messenger Team.
